One operating loop across the full recovery journey
IRIS is not a dialer bolt-on. It is a collections control system that connects outreach, promise tracking, QA, workflow execution, and recovery intelligence, so overdue revenue is worked consistently from first touch through pre-writeoff.
Why it matters
Recovery is a process problem, not a headcount problem
Revenue leaks long before writeoff
Missed touches, broken promises, and wrong-tone outreach compound every week. The damage is recoverable if the system closes the loop in time.
Your team cannot carry every account
High performers cover the hardest files while others wait. Automation should scale expertise, not add another dialer queue.
Relationships and recovery are not opposites
Supportive early outreach and compliant final recovery belong in the same operating model, not competing playbooks owned by different tools.
The operating loop
Six steps. One closed loop.
Step 01
Segment by payment stage
What IRIS does
IRIS classifies accounts by days overdue, balance, customer history, and prior outcomes, then schedules the first touch before intent fades.
Why it matters for you
A generic blast on day 2 and day 30 treats every customer the same. Stage-aware segmentation means supportive outreach when relationships are salvageable, not panic scripts that accelerate churn.
Recovery personas
Five specialized agents. One control system.
IRIS routes each customer to the right voice, tone, and playbook automatically as accounts move through the lifecycle.
The Empathy Engine
Supportive, human-first contact for newly overdue accounts.
Learn moreThe Negotiator
Treasury-aware partial-payment paths negotiated in real time.
Learn moreThe Promise Keeper
Structured promise tracking and broken-P2P follow-up within hours.
Learn moreThe Re-Engager
Multi-channel rotation for ignored and hard-to-reach balances.
Learn moreThe Closer
Compliant final recovery before accounts reach charge-off.
Learn moreNot another dialer
A dialer places calls. A control system runs recovery.
Traditional dialer
- Places calls and logs a disposition
- One script regardless of delinquency stage
- Promises tracked manually, if at all
- Compliance depends on rep memory
- Leadership learns from lagging roll rates
IRIS control system
- Runs the full recovery workflow around each conversation
- Stage-aware personas with treasury-validated offers
- P2P and outcomes structured with automated follow-up
- Guardrails and escalation paths built into every touch
- Continuous QA and leakage visibility across the portfolio
Always on
Autonomous agents with an executive-grade control layer
Outreach scales. Governance, compliance, and visibility scale with it.
Compliance-aware guardrails
FDCPA, TCPA, and Regulation F frameworks are designed into conversation and workflow layers, not left to rep discretion.
You recover more without gambling on contact rules, disclosures, or consent handling.
QA & simulation
Calls are scored, red-teamed, and refined before and during production, with full disposition logging for audit.
Leadership gets proof of what was said and why, not anecdotes from a dialer export.
Recovery intelligence
Missed touches, dormant accounts, broken promises, and leakage gaps surface in one control view.
You see where revenue is escaping while there is still time to fix the workflow, not after writeoff.
Built to sit on top of your stack
IRIS captures dispositions and triggers follow-ups through APIs and implementation support, adding an autonomous recovery layer without replacing your LMS, dialer, or payment portal.
Integrates with what you run
Works alongside existing collections and receivables tools rather than forcing a rip-and-replace.
Frees your team for complexity
Routine outreach runs autonomously; humans handle disputes, hardship, and escalations with full context.
Compliance-first by design
No card capture on calls. Customers route to your approved payment flows every time.
See how much overdue exposure is at risk in your portfolio
Personalized report in under 60 seconds. No sales call required.
Calculate my risk